Experienced Lead Engineer with a strong background in cloud-based technologies and automation. Skilled in managing teams and implementing DevOps processes, resulting in improved efficiency and performance. Proficient in Microsoft Azure and Intune MDM. Strong communicator with a proven track record of successfully collaborating with cross-functional teams. Driven to stay current with industry trends and advancements to ensure success for the organization.
Experience
May 2022 - Jan 2023
TherapyNotes, LLC - Application Engineer Manager
- Managed the organizationʼs core IT engineer team which comprised of three (3x) interdepartmental bodies: DevOps team, DBA Team, and Intermediate System Engineers. A total of 15 administrators and engineers.
- Coordinated and hosted monthly Azure expense management and monitoring meeting with Director of IT and CFO. Achieved a 30% reduction in manual tasks and workload; and saved the organization up to $45K in 2022.
- Collaborated closely with the Cybersecurity team to ensure that our infrastructure security posture kept up-to-standards. Reducing our patch vulnerability by 47,500 CVEs.
May 2019 - Jan 2023
TherapyNotes, LLC - Change Manager
- Developed Operational Change Management Policy: This document outline the who, what, when, and why we perform change meetings. Including the parties that to be involved, the types of changes, the appropriate medium to be used per type, and how-to prepare a change ticket request for review by the Change Advisory Board (CAB).
- Governance Change Management Policy: This document outlines how the organization manages change management processes and written in such a way geared towards
auditor consumption. - Improved CAB approval process by 30%, successfully implemented all changes to our production, development and stage environments timely with no major
incidents or unanticipated downtime or outages
Oct 2018 - Jan 2023
TherapyNotes, LLC - Lead System Engineer
- As Lead Systems Engineer, planned and assisted with database migration from Oracle to PostgreSQL, resulting in a cost savings of 6-figure per year.
- Spearheaded all monitoring and alerting tool implementation. Reduced downtime and improved Mean Time To Resolution (MTTR) by 50%. Researched and presented findings using SWOT/GAP Analysis where appropriate to for upper management buy-in.
- Developed, documented, and performed a biannual parallel disaster recovery exercise to simulate the failover of a production data center. Reduced the failover time by 20% using the findings to enhance our processes.
Jul 2015 - Aug 2018
ExpenseWatch, LLC - Manager of IT
- Managed department: established policies, and prepared annual budget.
- Developed systems to monitor expense management (actual vs. budgeted spend).
- Conducted regular system audits (SOX, PCI DSS, etc.).
- Performed IT SWOT analysis report for annual executive meeting.
Nov 2014 - Aug 2018
ExpenseWatch, LLC - Production Support Lead
- Learned the ins & out of the existing infrastructure topology: devices, applications, tools and services which comprised the organization’s web app. With this knowledge, I successfully revamped the entire infrastructure.
- Performed administrator assistance as required: onboard, offboard, app and server install, upgrade, etc.
